Upfront cost refund

Jamesc3327 — Mon, 03 Jul 2023 21:13:50 GMT

I recently ordered a phone contract, last week. On the website, got a email telling me I need to ring up and check some details-I did. And was accepted over the phone, sorted out all the details and the guy I spoke to said my upfront cost (£50) paid on the website on my Initial order, would be refunded as a good will gesture?. I’ve tried to speak to someone just to check whether he was telling me the truth or just a bit of BS to try and get me to take an Apple Watch too?. Tried the message service on the app, to no avail.

Re: Upfront cost refund

Christopher_G — Tue, 04 Jul 2023 07:25:53 GMT

Hi @Jamesc3327

Welcome to the community.

It may be worth calling one of the numbers on our get in touch help page, just to double check what's happening with your account and order.

Chris

topic Upfront cost refund in Contracts & Billing

Upfront cost refund

Re: Upfront cost refund