topic Re: Can I change my bill date on the app without calling EE in Contracts & Billing

Can I change my bill date on the app without calling EE

dancinintherain — Sat, 11 Feb 2023 01:27:04 GMT

Is there any way I can change the date I pay my bill through the app without calling EE as I need to change the date my payment is due but I have difficulty making phone calls.

Re: Can I change my bill date on the app without calling EE

XRaySpeX — Sat, 11 Feb 2023 04:50:24 GMT

No. Call EE to change your billing date & your payment date will follow in step.

Re: Can I change my bill date on the app without calling EE

Leanne_T — Sat, 11 Feb 2023 07:36:15 GMT

Hi @dancinintherain

Thanks for coming here.

Can you try changing the direct debit date in your My EE account online and selecting Menu > Bill and payments> Direct Debit, does this change the date for you?

Leanne

Re: Can I change my bill date on the app without calling EE

XRaySpeX — Sat, 11 Feb 2023 14:26:29 GMT

@Leanne_T : I thought there is no DD date in your MyEE, only the bank details?

Re: Can I change my bill date on the app without calling EE

Leanne_T — Sat, 11 Feb 2023 14:29:16 GMT

Hi @XRaySpeX

I do have manage direct debit in My EE online and can change the date for this 🙂

Leanne.

Re: Can I change my bill date on the app without calling EE

Owen211 — Mon, 03 Jul 2023 07:06:51 GMT

Hello I need to change my bill date as not due to be paid until the 14th July

Re: Can I change my bill date on the app without calling EE

Katie_B — Mon, 03 Jul 2023 07:12:13 GMT

Hello @Owen211.

I would recommend giving us a call on 150 and speaking with our customer care team.

If your new date is going to be after a bill is due please let the team know if you are unable to make the payment.

Katie

Re: Can I change my bill date on the app without calling EE

appleby2 — Tue, 01 Aug 2023 13:19:51 GMT

How awful, the person says they struggle with phone calls and ask to have a solution that doesn't involve a call and they just get told 'no'. Surely there's something that can be done online for people with autism etc. who can deal with their own things but are non-verbal! 🙄

Re: Can I change my bill date on the app without calling EE

CABS13 — Tue, 26 Sep 2023 18:27:29 GMT

I agree. I am not always comfortable calling to make payments as discussing financial business over the phone isn't the safest thing. As its easy for next door to overhear! I find this compromises my privacy. As they will take anything they can! Not only this I like to look at the what I am doing, looking at the numbers, and I find paying by app far preferable.

Re: Can I change my bill date on the app without calling EE

Katie_B — Wed, 27 Sep 2023 06:39:55 GMT

Good morning @CABS13.

Welcome to the community.

Do you have a direct debit in place? if yes, you can change your bill date within your My EE app by following these steps:

Bills & payments > Scroll down to 'Change Direct Debit date' > Select a date that is suitable to yourself.

If you are not on direct debit please let me know.

Katie