topic Re: Cost in Contracts & Billing

Cost

CLM7 — Sun, 02 Jul 2023 12:00:32 GMT

Hi,

I have been with EE for many years now, however after looking at other services they are much cheaper. How do I cancel my sim only plan!?

Re: Cost

Schockwave — Sun, 02 Jul 2023 12:33:41 GMT

Hello @CLM7 ,

Welcome to the community,

If you want to move to another network, you will need to get a PAC code from EE to give to your new provider, the latter is best done once you have the new SIM card from your new provider, that is giving the PAC code. You can apply for the PAC now, it is valid for 30 days.

Re: Cost

Christopher_G — Sun, 02 Jul 2023 12:54:51 GMT

Hi @CLM7

Welcome to the community.

We'd love you to stay. It may be worth having a chat with our Mobile Care team to see what we can offer, before you decide to leave.

Chris

Re: Cost

Chris_B — Sun, 02 Jul 2023 13:29:40 GMT

@CLM7 If your still within that contract term you’ll be required to pay off that contract should you decide to change networks.

Re: Cost

XRaySpeX — Sun, 02 Jul 2023 14:34:07 GMT

@CLM7 : If you want to keep your number, text PAC to 65075. It will respond with your PAC & how much you will have to pay in Early Termination Fees if you are still within your min term. Give the PAC to new provider. This will have the effect of cancelling your EE contract but you may be liable to pay early termination fees.

Re: Cost

bristolian — Sun, 02 Jul 2023 15:20:27 GMT

EE has never claimed to be the cheapest network, but does generally have greater coverage and better data speeds than competitors.

Make sure of coverage & service levels with any possible new provider before porting your number, as extricating yourself (should it be necessary) will be harder after a port. Trialling using a PAYG SIM in all the areas you frequent, is a good way of doing this.