https://community.ee.co.uk/t5/Contracts-Billing/Account-issues-unable-to-make-contact/m-p/1270351#M74237 <P>&lt;span;&gt;My phone contract came to an end so I went for an upgrade and selected a sim only deal. A few days later I recieved a sim card with a new number. Slightly confused I made contact with EE to be told that I had intact ordered a new line instead of making my current phone sim only. I asked for the best deal but the advisor could not offer me anything competitive so I ask to leave EE and was put through to the account retention department who assured me that the one sent in error was cancelled from my account and agreed a new sim only deal £9 a month if I stayed with ee.<BR />&lt;span;&gt;Now I paid my bill in a rush and paid £42 odd before I realised the outstanding where incorrect.&nbsp; I have looked at my bill and I have still the 2nd sim card on my account and I am still being charged for it. Please check your records and arrange a credit and cancel the 2nd sim I never wanted amd was told was cancelled.<!-- /data/user/0/com.samsung.android.app.notes/files/clipdata/clipdata_bodytext_230630_213732_530.sdocx --></P> Fri, 30 Jun 2023 20:49:19 GMT Wastingmytime 2023-06-30T20:49:19Z https://community.ee.co.uk/t5/Contracts-Billing/Account-issues-unable-to-make-contact/m-p/1270351#M74237 <P>&lt;span;&gt;My phone contract came to an end so I went for an upgrade and selected a sim only deal. A few days later I recieved a sim card with a new number. Slightly confused I made contact with EE to be told that I had intact ordered a new line instead of making my current phone sim only. I asked for the best deal but the advisor could not offer me anything competitive so I ask to leave EE and was put through to the account retention department who assured me that the one sent in error was cancelled from my account and agreed a new sim only deal £9 a month if I stayed with ee.<BR />&lt;span;&gt;Now I paid my bill in a rush and paid £42 odd before I realised the outstanding where incorrect.&nbsp; I have looked at my bill and I have still the 2nd sim card on my account and I am still being charged for it. Please check your records and arrange a credit and cancel the 2nd sim I never wanted amd was told was cancelled.<!-- /data/user/0/com.samsung.android.app.notes/files/clipdata/clipdata_bodytext_230630_213732_530.sdocx --></P> Fri, 30 Jun 2023 20:49:19 GMT https://community.ee.co.uk/t5/Contracts-Billing/Account-issues-unable-to-make-contact/m-p/1270351#M74237 Wastingmytime 2023-06-30T20:49:19Z https://community.ee.co.uk/t5/Contracts-Billing/Account-issues-unable-to-make-contact/m-p/1270438#M74246 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3783631">@Wastingmytime</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear of your experience. When did you last speak to our Mobile Care team about this?</P> <P>Chris</P> Sat, 01 Jul 2023 07:30:03 GMT https://community.ee.co.uk/t5/Contracts-Billing/Account-issues-unable-to-make-contact/m-p/1270438#M74246 Christopher_G 2023-07-01T07:30:03Z