topic Re: Being charged for picture messages not sent. in Contracts & Billing

Being charged for picture messages not sent.

KerryAnneG9 — Wed, 28 Jun 2023 14:53:00 GMT

Hi,

Can someone please explain to me how I'm being charged for sending 2 picture messages when I don't even send any text messages? I use FB messenger to text or send pictures.

Re: Being charged for picture messages not sent.

Katie_B — Wed, 28 Jun 2023 16:03:44 GMT

Hello @KerryAnneG9.

Welcome to the community.

Have you sent any Emoji's or texts that have exceeded the character amount?

Katie

Re: Being charged for picture messages not sent.

KerryAnneG9 — Wed, 28 Jun 2023 16:43:47 GMT

Nope, not that I know of.

Re: Being charged for picture messages not sent.

Katie_B — Wed, 28 Jun 2023 16:46:23 GMT

Thanks for getting back to me @KerryAnneG9.

Do dates and times show for these charges?

Katie

Re: Being charged for picture messages not sent.

KerryAnneG9 — Wed, 28 Jun 2023 16:48:22 GMT

Yes, it was on a weekend I was away at a convention and was not using my phone as I was busy with photo ops.

Re: Being charged for picture messages not sent.

Katie_B — Wed, 28 Jun 2023 16:53:30 GMT

Does a number show near the charges @KerryAnneG9?

This may make it easier to locate the chargeable text.

Katie

Re: Being charged for picture messages not sent.

KerryAnneG9 — Fri, 30 Jun 2023 09:59:27 GMT

Hi, Issue has been sorted. Thank you.

Re: Being charged for picture messages not sent.

Katie_B — Fri, 30 Jun 2023 11:51:37 GMT

That's great to hear @KerryAnneG9.

Thanks for letting me know.

Have a lovely weekend,

Katie 🙂

Re: Being charged for picture messages not sent.

XRaySpeX — Fri, 30 Jun 2023 18:41:06 GMT

What was it?