topic Re: Trade in not deducted from monthly bill in Contracts & Billing

Trade in not deducted from monthly bill

GillyJack — Thu, 29 Jun 2023 16:42:56 GMT

I upgraded at the end of April and returned my old phone by the required date (May ). The discount has not been applied to my bill.

I have used the online chat but they tell me I need to phone. I have phoned twice in the past 24 hours, been sent a text by this wonderful new system, entered details in the link and no one phones me back. How do I get this resolved?

Re: Trade in not deducted from monthly bill

James_B — Fri, 30 Jun 2023 07:22:18 GMT

Hi @GillyJack,

Welcome to the EE Community. 🙂

I'm sorry to hear your trade-in discount hasn't been applied yet.

Have you received your call back from Customer Care yet?

James

Re: Trade in not deducted from monthly bill

GillyJack — Fri, 30 Jun 2023 07:50:26 GMT

No I haven't.

Ive just done the 1st of three night shifts so will only be available to receive a call after 5pm fir the next 3 days.

Re: Trade in not deducted from monthly bill

James_B — Fri, 30 Jun 2023 07:55:40 GMT

Hi @GillyJack,

I'm sorry to hear that. I'd recommend requesting the call again when you are available so the team can get in touch.

Alternatively, if you start with option 2 rather than 1 when calling 150, you can be connected with the next available advisor.

James

Re: Trade in not deducted from monthly bill

GillyJack — Fri, 30 Jun 2023 07:58:05 GMT

Thank you. I'll try that later today.

Re: Trade in not deducted from monthly bill

James_B — Fri, 30 Jun 2023 08:01:41 GMT

No problem @GillyJack 🙂

James