topic Re: Billing in Contracts & Billing

Billing

Jameswager — Wed, 28 Jun 2023 05:15:41 GMT

I went to pay for my phone bill on Monday and it come up with an error so I tryed again and then took more money off me and now I am down by 200 can’t even afford to pay my other bills

Re: Billing

James_B — Wed, 28 Jun 2023 08:06:43 GMT

Hi @Jameswager,

Welcome to the EE Community. 🙂

Are both payments showing as completed in your online banking or is one pending?

James

Re: Billing

Jameswager — Wed, 28 Jun 2023 09:15:28 GMT

Both showing completed

Re: Billing

James_B — Wed, 28 Jun 2023 09:56:29 GMT

Hi @Jameswager,

As both payments have been credited to your EE account, please get in touch with Customer Care to request a refund.

Thanks

James

Re: Billing

Jameswager — Wed, 28 Jun 2023 09:59:18 GMT

Hi I just have been on phone for 20 minutes and spoke to an agent and they have sorted it out but I have to wait till someone looks into it for the refund

Re: Billing

James_B — Wed, 28 Jun 2023 10:11:24 GMT

I'm happy to hear our Customer Care Team are looking into it for you @Jameswager

James

Re: Billing

jaybrownwv — Thu, 10 Aug 2023 23:20:34 GMT

im also getting this stupid annoying error seems to be every month !!!

Re: Billing

Christopher_G — Fri, 11 Aug 2023 06:45:59 GMT

Hi @jaybrownwv

Welcome to the community.

Sorry about that. Could you try this morning and let me know if it's the same please?

Chris