topic How exactly do we pay our final bill? in Contracts & Billing

How exactly do we pay our final bill?

Nost97 — Sat, 24 Jun 2023 09:59:48 GMT

Hey All,

Last week I finished my contract early by porting my number to a new provider, I fully expect a final bill and roughly know how much the amount should be.

My MyEE account recognises that it's closed, and says to pay your final bill in a timely manner, however when I click the pay your bill button it goes to a page with £0 and my last bill of £57 paid, and has done all week.

How can I get in contact with a customer support agent to go over this? Please don't suggest any EE numbers that do not work for individuals who no longer have a phone number with EE, I've searched through similar topics where all that's suggested is to call a number that gives you no option to speak to someone outside of having an EE owned and operated number.

Thanks in advance

Re: How exactly do we pay our final bill?

XRaySpeX — Sat, 24 Jun 2023 11:03:07 GMT

You should get your final bill by post.

Try calling EE Sales on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: How exactly do we pay our final bill?

James_B — Sat, 24 Jun 2023 11:59:10 GMT

Hi @Nost97,

Welcome to the EE Community. 🙂

Do you usually pay by direct debit?

Has your final bill been generated yet?

If not, I'd recommend waiting until it has, rather than making an estimated payment which could result in a further payment or a refund being required.

James