topic Re: Bill in Contracts & Billing

Bill

Samkemp90 — Wed, 21 Jun 2023 18:09:39 GMT

Hi I am trying to pay my bill which is due today but am unable to due to the app not working is there any other way I can pay as I don't want charges for late payment. Thank you

Re: Bill

Chris_B — Wed, 21 Jun 2023 18:31:03 GMT

@Samkemp90 The app does work so try clearing your device cache and uninstall and reinstall the app. You could try your online account but if you can not login to that you need to call customer services and request an account reset.

Re: Bill

Leanne_T — Thu, 22 Jun 2023 06:32:44 GMT

Hi @Samkemp90

Thanks for coming here.

Have you been able to access the app following @Chris_B's advice?

Please see our How do I pay my phone bill? Help page for ways to pay.

Leanne 🙂