topic Re: account suspended in Contracts & Billing

account suspended

mohammedalhadi — Wed, 21 Jun 2023 07:06:22 GMT

good morning

I have an account with EE sim plane unlimited data and calls paying monthly 35 and I have been told after one month if i didnt pay it will transfer to pay as you go and now my account suspended.

Re: account suspended

Chris_B — Wed, 21 Jun 2023 07:16:44 GMT

@mohammedalhadi You need to call customer services about this.

Re: account suspended

mohammedalhadi — Wed, 21 Jun 2023 07:24:42 GMT

thanks for the reply, the problem is I'm abroad now and not sure when coming back to UK

Re: account suspended

XRaySpeX — Wed, 21 Jun 2023 08:00:43 GMT

If it is transferred to PAYG while you were abroad you can't then use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad.