Moved from BT.

Mudgy190 — Tue, 20 Jun 2023 10:22:22 GMT

I moved two numbers from BT but not sure if I was gently coerced. I got a letter from BT stating my contract was ending soon and they offered me a SIM only deal for £8 a month on each phone for a12 month contract. I was told when I used the contact number that was not the case. Even though I had received the letter and the contact number from BT. Now I know you want to move people off BT and on to EE. And so I went through the rigmarole of PACs and PUKS etc . Now find I'm on EE with a 24 month contract SIM only on both numbers. One was sim only the other was on handset and SIM. That contract had less than one month on it and I was assured that I would worse case scenario be charged £7.99 for the remaining month. Now so far so good (although I don't like being treated like a fool). Checked my coverage on EE and it tells me I can't get 4G on my handset (Oppo A72). It also tells me I can't upgrade for 6 months. In other words I now have lost the advantage of getting 4 G with this handset which is a downgrade as it had 4G with BT. I am not very happy. Your 150 refuses to recognise option 2 when I try to speak to someone. If I hadn't committed to porting my numbers and the inconvenience if be cancelling today. Also the info on my plan says 10 gb of data and £10 a month when in fact I was told it would be 20 gb and £8 as I was transferring from BT as a 'Halo' customer...whatever the f**" that actually means. So where do I go from here? Life is too short for this

Re: Moved from BT.

Leanne_T — Tue, 20 Jun 2023 12:11:03 GMT

Hi there @Mudgy190

Thanks for coming here.

If you can give us another call on 150, option 2 > option 1 > option 2 > option 1 > option 1 > option 3 > continue to hold after the message stating a text has been sent then press option 9. Our mobile care team will be able to help you get this looked into.

Leanne.

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Moved from BT.

Re: Moved from BT.