topic Re: I would like to compline to Ofcom because you have decrease my data in Contracts & Billing

I would like to compline to Ofcom because you have decrease my data

Danial1977 — Sat, 17 Jun 2023 20:04:09 GMT

Re: I would like to compline to Ofcom because you have decrease my data

Chris_B — Sat, 17 Jun 2023 20:38:58 GMT

@Danial1977 Why do you think EE decreased your data ? And Ofcom don’t deal with individual complaints

Re: I would like to compline to Ofcom because you have decrease my data

Danial1977 — Sat, 17 Jun 2023 20:50:47 GMT

As you know you have increased my contract from 14.50 to 17.50, and I
didn't use my data in this month but you have sent me this message today:

Hi from EE. As you have a Spend Cap we've now barred some chargeable
services, including using your phone abroad, MMS, and premium rate
services. To increase it, you can log into My EE or reply SPEND CAP. Thanks.

I have used WiFi in this month and I am sure I didn't use my data limit
this month and this is not fair.

Kind regards
Danial

Re: I would like to compline to Ofcom because you have decrease my data

Chris_B — Sat, 17 Jun 2023 20:56:24 GMT

@Danial1977 Your hit your spend cap for this month that you set up when you took out this contract that doesn’t mean EE have reduced your data allowance these are not the same thing.
You might want to read THIS about what spend cap is.