topic Re: I still receive my bill notifications on my old email address in Contracts & Billing

I still receive my bill notifications on my old email address

paularman — Sat, 17 Jun 2023 08:08:34 GMT

I’ve updated my account email address and my preferred contact email address in my profile yet I’m still receiving my email notifications (such as notices that I have a new bill) at my old email address. How can I get EE to send all my notifications to my new email address?

Re: I still receive my bill notifications on my old email address

Chris_B — Sat, 17 Jun 2023 08:55:30 GMT

@paularman Is that on your online EE account or this forum?

Re: I still receive my bill notifications on my old email address

paularman — Sat, 17 Jun 2023 08:57:06 GMT

Sorry, it is my online EE account. This forum seems to work ok.

Re: I still receive my bill notifications on my old email address

Leanne_T — Sat, 17 Jun 2023 10:01:08 GMT

Morning @paularman

Please give us a call on 150 and the team will get the email address updated for you.

Thanks 🙂

Leanne.