Not Happy with monthly Bill

Chhezy1 — Fri, 16 Jun 2023 11:40:17 GMT

I feel like my monthly bills are getting higher each month. I mostly use my phone for internet, I occasionally make a call, say once a week on average and they're usually short. I often receive calls more than anything. I only occasionally send texts, a few times a month on average. I've entered competitions at £2.00 a time but usually several times a week, some weeks I don't do any, I always keep a check of that. At home, I use my Wi-Fi for the internet. Obviously, outside of home, I'm using data. Yet even though I've got data switched on on my phone settings, whenever I check my account balance, it says I have used 0% data of my Allowance for the month. It is like that almost every month. I don't understand why this is. Then I get a bill of £30 + to pay. I do not understand that because it used to be much less. This month my bill is £53 +, which includes part of a bill I didn't pay last month, plus a late fee of £10. You might say it is my own fault, but I feel I am paying too much for what I am using my phone for. I was on a plan which was fixed for two years, up until last year and I was paying £12 a month. This obviously ended and I am having difficulty seeing what my current Plan is. There is nothing showing in My EE, just how much I owe and telling me to upgrade. I checked my balance and it includes different fees and charges. I'm thinking of finding a much cheaper phone provider.

Re: Not Happy with monthly Bill

Schockwave — Fri, 16 Jun 2023 12:27:11 GMT

@Chhezy1 , this is not customer service and there is no account access here. If you ring and speak to them, they can take a look for you and let you know the reason for the increase in your bill.

If you have reached the end of your minimum contract, you can always upgrade to a cheaper plan, such as a sim only plan, I would suggest discussing this with customer service, as they can make sure that you have a plan that suits you.

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Not Happy with monthly Bill

Re: Not Happy with monthly Bill