topic Re: Hi I want to pay off my sons debt and cancel the contract in Contracts & Billing

Hi I want to pay off my sons debt and cancel the contract

Mustelid55 — Tue, 13 Jun 2023 13:22:48 GMT

My son is out of the country and changed phones. But EE still bills him and he is now in debt. We need to cancel the contract and pay off any outstanding.

However EE makes that impossible by not having the options on phone ins. I only have the account number not the proble phone number. How do i proceed?

Please dont point me to all the phone numbers already in the help system - none allow me to get in to do this.

Thanks

Re: Hi I want to pay off my sons debt and cancel the contract

XRaySpeX — Tue, 13 Jun 2023 13:25:34 GMT

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: Hi I want to pay off my sons debt and cancel the contract

Mustelid55 — Tue, 13 Jun 2023 14:26:26 GMT

Hmm Good answer, But they still want to ask me stuff i don't know. I have to give up for now - But that is what EE wants of course.

I am glad i'm not an EE Customer.

Re: Hi I want to pay off my sons debt and cancel the contract

James_B — Tue, 13 Jun 2023 15:36:05 GMT

Hi @Mustelid55,

Welcome to the EE Community.

Is the account in your son's name? Only the account holder can give notice to cancel the contract.

James