topic Re: Death of account holder. in Contracts & Billing

Death of account holder.

Profile closed — Mon, 12 Jun 2023 20:20:19 GMT

My mum has passed away, she was the account holder, myself and 2 children have the phones and use the contracts. The phones are just over 6 months old. Can I transfer them to pay as you go? Will we get to keep the phones to use?

Re: Death of account holder.

XRaySpeX — Mon, 12 Jun 2023 20:49:00 GMT

@Profile closed : Refer to Change my account in the case of a life event :

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

the account holder’s name and number

a number to contact you on

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

If you experience a bereavement, you can either:

disconnect their broadband or number and close their account

transfer the connection or number to someone else

Re: Death of account holder.

Katie_B — Tue, 13 Jun 2023 05:52:08 GMT

Hello @Profile closed.

I am so sorry to hear of your loss.

@XRaySpeX has provided you with the right steps to take to notify our customer care team.

If there is anything else we can do here on the community such as answer any questions you may have please be sure to let us know.

Katie

Re: Death of account holder.

Profile closed — Tue, 13 Jun 2023 06:34:22 GMT

Hi. I like to fill the form in but wanting to know if I can keep the 3 phones and go to pay as you go

Re: Death of account holder.

Katie_B — Tue, 13 Jun 2023 06:36:22 GMT

Hi @Profile closed.

Once you have filled the form out a member of the team will contact you and notify you of the options available for keeping the phone and SIMs.

Katie.

Re: Death of account holder.

Profile closed — Tue, 13 Jun 2023 06:40:46 GMT

Is a pay as you go an option?

Re: Death of account holder.

Katie_B — Tue, 13 Jun 2023 06:44:03 GMT

Unfortunately, I can't say if pay as you go would be an option as this is not my department @Profile closed.

The team will do everything possible to help make this easier for you and if this is an option they will help process this for you.

Katie

Re: Death of account holder.

Profile closed — Tue, 13 Jun 2023 06:59:04 GMT

Thanks I know to do that was just hoping they put the 3 phones on pay as you go

Re: Death of account holder.

Profile closed — Tue, 13 Jun 2023 11:46:56 GMT

Can anyone help?

Re: Death of account holder.

Christopher_G — Tue, 13 Jun 2023 12:13:09 GMT

Hi @Profile closed

I'm sorry for your loss.

Did you fill in the form that @XRaySpeX posted? That team will take the details from you and make it as easy as possible for you at this difficult time.

Chris

Re: Death of account holder.

Profile closed — Tue, 13 Jun 2023 15:19:25 GMT

Not yet no, as I’m wanting to know if I can have the phones on pay as you go as I can’t afford to take on the contracts

Re: Death of account holder.

James_B — Tue, 13 Jun 2023 15:38:46 GMT

Hi @Profile closed,

I'd recommend filling out the form so our specialist team can contact you. They'll run through all available options and answer any questions you have.

Thanks

James

Re: Death of account holder.

Profile closed — Tue, 13 Jun 2023 18:27:26 GMT

I don’t want me and my 2 children to be without phones though

Re: Death of account holder.

Christopher_G — Wed, 14 Jun 2023 06:38:00 GMT

I understand, @Profile closed. We're trying to find out whether you've spoken to that team yet. They will do their very best to help you.

How to notify us of a bereavement | EE

Chris

Re: Death of account holder.

Profile closed — Wed, 14 Jun 2023 07:04:50 GMT

No I haven’t as I’m worried we will be left without use of phones and my mental health is not good at minute I’m not good at talking on phone

Re: Death of account holder.

Christopher_G — Wed, 14 Jun 2023 09:52:14 GMT

OK, thanks @Profile closed

I've sent you a private message to try and help you further.

Chris