Bill

zeparrudo — Sun, 11 Jun 2023 13:02:52 GMT

I called ee last friday to discuss my bill this month. I have got a mobile and a 5g box. Currently i’m paying £62 for the mobile line (which is a joking as I started paying £55 when i bought my device), the man at the shop where i bought the 5g box said that i would have to pay £50 to take it home and the next bill would be £45 every month. I just checked my bank app and ee is charging me £87 for the 5g box and i would like to know why is that. Also when i called last friday the agent said that he’s was taking £30 off my bill and clearly he’s not.

Where is the live chat? I’m hard of hearing and I don’t want to have to call every time I need help.

Re: Bill

Northerner — Sun, 11 Jun 2023 14:48:02 GMT

Hi @zeparrudo

Live chat can be found via your online account or via the contact us link:

https://ee.co.uk/contact-ee

There is no account access on these forums.

At the end of March EE CPI increase applies (14.4%).

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

Thanks

topic Re: Bill in Contracts & Billing

Bill

Re: Bill