topic Increase in charges in Contracts & Billing

Increase in charges

Nigel1966 — Sat, 10 Jun 2023 09:53:23 GMT

My monthly bill went up from £55 to £67 this is absolutely disgusting. Once my contract has finished I won't be renewing , not only that I wouldn't mind if ee provided a great service . When it cones to my phone signal its a joke . You would think with all the money these companies make they could invest in better technologies to help provide full UK signal.

Re: Increase in charges

Northerner — Sat, 10 Jun 2023 10:06:23 GMT

Hi @Nigel1966

The CPI increase of 14.4% is part of your contract. All mobile carriers make the same charge.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

Thanks

Re: Increase in charges

Schockwave — Sat, 10 Jun 2023 10:06:29 GMT

Hello @Nigel1966 ,

Welcome to the community,

Have you checked the breakdown of your bill to see why?

Have you spoken to customer service about this?

Have you checked here and registered to get updates:

https://coverage.ee.co.uk/coverage/ee

Re: Increase in charges

bristolian — Sat, 10 Jun 2023 10:08:14 GMT

When did this bill increase happen?

What are the issues you're having, that you refer to as a "joke"?