topic Re: Services from other companies in Contracts & Billing

Services from other companies

Shazedge — Thu, 08 Jun 2023 11:01:53 GMT

My recent bill has a charge of 15p for ‘Services to other companies’.

I’ve searched on the reference number & telephone number given and this says it’s relating to: 02 Infracast (text).

I have no idea what this is and did not send a text to anyone new on or around the date given or asked for any payment of 15p to be made!

I know it’s only 15p but I want to get to the bottom of it in case it keeps happening.

Can anyone give any advice on this please?

Re: Services from other companies

XRaySpeX — Thu, 08 Jun 2023 11:17:21 GMT

What is the number given against it?

Re: Services from other companies

Shazedge — Thu, 08 Jun 2023 11:29:46 GMT

The number is 0131 5568 555.

Thanks.

Re: Services from other companies

XRaySpeX — Thu, 08 Jun 2023 11:46:44 GMT

I meant the reference number. That's a fake phone no.

Re: Services from other companies

Shazedge — Thu, 08 Jun 2023 12:26:57 GMT

The reference on there is the third party number: 81550.

Thanks

Re: Services from other companies

Shazedge — Thu, 08 Jun 2023 12:31:32 GMT

Third party ref number on there is: 81550.

When I search the telephone number it comes up as Royal Bank of Scotland (which is still baffling to me!)

Re: Services from other companies

James_B — Thu, 08 Jun 2023 12:55:31 GMT

Hi @Shazedge,

Welcome to the EE Community. 🙂

You can reach out to the service provider directly at support@infracast.com.

Hope this helps.

James

Re: Services from other companies

Shazedge — Thu, 08 Jun 2023 13:15:33 GMT

Hi James,

OK thanks. I will contact them.

Re: Services from other companies

James_B — Thu, 08 Jun 2023 13:19:48 GMT

No problem @Shazedge 🙂

James

Re: Services from other companies

XRaySpeX — Thu, 08 Jun 2023 13:21:06 GMT

If it's not as fake as their phone no. 😉 .

Re: Services from other companies

N1na — Mon, 19 Jun 2023 16:29:05 GMT

Hello!
Did you manage to get to the bottom of this as I’ve just had the same thing and no idea what it is?!

Thanks!

Re: Services from other companies

Shazedge — Mon, 19 Jun 2023 16:43:02 GMT

Hi,

I was advised that it was an O2 charge and that I should email support@infracast.com as they would be able to help.

They replied to me saying I needed to email operations@imimobile.com which I did.

They acknowledged my email (on 8th June) and said they’d look into it, but I’ve heard nothing since!

I agree with you - it might be only 15p but I don’t want it happening again!

Re: Services from other companies

Leanne_T — Tue, 20 Jun 2023 06:29:59 GMT

Hi @N1na

Thanks for coming here.

If you call us on 150, the team can check the charge for you and let you know what this is for.

I hope you get this sorted soon @Shazedge

Leanne 🙂

Re: Services from other companies

mattguk — Mon, 03 Jul 2023 05:36:58 GMT

I also have a similar charge of 15p on my mobile bill dated in May. Not something I was expected. I have emailed and will see if I learn anything.

Re: Services from other companies

AnieT — Mon, 03 Jul 2023 12:21:07 GMT

Hi Shazedge

Any luck with this, I've also us found out that there's a 15p charge on my bill and this company cannot be located, their number is fake and they have not website, I managed to find similar name on LinkedIn but their website does not work, I also sent them emails and have not hear from them. Has this been resolved for you?

Thanks for your help.

Re: Services from other companies

Katie_B — Mon, 03 Jul 2023 12:31:17 GMT

Hello @AnieT.

Welcome to the community.

Does a short code show on your EE bill?

Katie

Re: Services from other companies

AnieT — Mon, 03 Jul 2023 12:32:47 GMT

Hi @Katie_B

yes apparently the ref code is 81550 like everyone else who have made this complaint/query

Annie

Re: Services from other companies

Katie_B — Mon, 03 Jul 2023 12:38:30 GMT

Thanks for getting back to me @AnieT.

Have you been provided any contact information?

When I enter that code in our short code checker it is showing as O2 Infracast. I would recommend contacting them via email or phone so they can look into this further.

As a previous user has said they have received acknowledgment and further contact details via email.

Katie

Re: Services from other companies

XRaySpeX — Mon, 03 Jul 2023 12:40:00 GMT

That's not a phone number, it's a service ID for a third party charge. You can check these at http://ee.co.uk/help/accounts-billing-and-topping-up/billing-and-payment/your-bill-explained/third-p...

Third party name

O2 InfracastText

Third party number

81550

Third party description

Financial Services

Third party contact details

0131 5568 555support@infracast.com

Re: Services from other companies

AnieT — Mon, 03 Jul 2023 12:40:32 GMT

I emailed them not response, does anyone know what this charge is for? This company does not seem to exist and their phone number does not work, who are they and does anyone know what the charge is for?