topic Re: Order declined in Contracts & Billing

Order declined

Vladescuion — Thu, 08 Jun 2023 07:18:16 GMT

i try to make a online phone contract but was declined but u take my upfront payment. Why you not return back the money after declining the contract and you keeping it for couple of days.

Re: Order declined

Chris_B — Thu, 08 Jun 2023 07:19:20 GMT

@Vladescuion because that refund has to be processed.

Re: Order declined

James_B — Thu, 08 Jun 2023 07:38:09 GMT

Hi @Vladescuion,

Welcome to the EE Community. 🙂

Does the payment show as pending in your online banking?

James

Re: Order declined

Vladescuion — Thu, 08 Jun 2023 07:56:25 GMT

Yes on pending

Re: Order declined

James_B — Thu, 08 Jun 2023 08:10:22 GMT

Hi @Vladescuion,

As your application wasn't successful, this payment won't be completed. Please contact your bank to find out how long it will take before they release the funds back into your account.

James