topic Re: Refund on overpaid bill in Contracts & Billing

Refund on overpaid bill

Mmewse2020 — Wed, 07 Jun 2023 05:28:38 GMT

Hi I was just wondering if there is any way I could get a refund on an overpaid bill?
What happened is my DD failed so I just paid the bill manually forgetting that the DD will just try again in a matter of days, so now I have credit in my account.
So is there a way to get that overpayment back so I ring 150? Or can it not be returned.

Thanks

Re: Refund on overpaid bill

Christopher_G — Wed, 07 Jun 2023 08:32:48 GMT

Hi @Mmewse2020

Welcome to the community.

If you speak to our Mobile Care team, they may be able to refund it. Otherwise, it will sit on your account to pay for a future bill.

Chris

Re: Refund on overpaid bill

bagitup82 — Sun, 03 Nov 2024 17:38:40 GMT

Never mind the "may" be able to refund it. Its the customers money so give them it back IMO!

Re: Refund on overpaid bill

Chris_B — Sun, 03 Nov 2024 19:47:40 GMT

@bagitup82 Did you not read the date of this post. ? And any over payments will be used towards the next monthly bill if it’s not requested to be refunded and it’s still the customers money it’s just sitting on their account.

Re: Refund on overpaid bill

bagitup82 — Sun, 03 Nov 2024 20:01:24 GMT

Of course I read the date of the post. Thanks for checking this point though - although what resemblance it has I have no idea. I cam across the post as I was searching for an answer.

The trigger here is the “may refund”. It is the customers money so should be their choice to get it back or not - irrespective of if its going to be used towards future bills. What if its a large amount and bills are minimal?