topic not being able to pay bill and either send data, due to app not working in Contracts & Billing

not being able to pay bill and either send data, due to app not working

istvan_b01 — Mon, 05 Jun 2023 12:29:44 GMT

Re: not being able to pay bill and either send data, due to app not working

Chris_B — Mon, 05 Jun 2023 12:51:16 GMT

@istvan_b01 The app is working. Try clearing your device cache and perhaps uninstalling and then reinstalling the app.

Re: not being able to pay bill and either send data, due to app not working

XRaySpeX — Mon, 05 Jun 2023 13:50:59 GMT

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: not being able to pay bill and either send data, due to app not working

Stueeaccount — Wed, 07 Jun 2023 18:49:15 GMT

No it’s not

Re: not being able to pay bill and either send data, due to app not working

Chris_B — Wed, 07 Jun 2023 20:14:33 GMT

@Stueeaccount Yes it is have you done as I suggested? If you have and it’s still not working can you login to your online EE account? If you can not login to that then you need to call customer services and request an account reset.