topic Re: What’s the difference between cooling off period from instore & online in Contracts & Billing

What’s the difference between cooling off period from instore & online

Bionic69 — Sat, 03 Jun 2023 19:04:14 GMT

Can someone tell me what’s the difference buying online than buying instore & cooling off period could someone please tell me .. thankyou 😃

Re: What’s the difference between cooling off period from instore & online

XRaySpeX — Sat, 03 Jun 2023 19:14:31 GMT

@Bionic69 : 14 days!

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: What’s the difference between cooling off period from instore & online

Bionic69 — Sat, 03 Jun 2023 19:19:49 GMT

does that include if you can’t use the internet properly ? For example say You have trouble using the internet & have to use Wi-Fi to use the internet does that still constitute the same rights ? You don’t get a cooling off period because EE can’t give a good signal ?????

Re: What’s the difference between cooling off period from instore & online

Bionic69 — Sat, 03 Jun 2023 19:37:54 GMT

But that’s all wrong though as you still purchaseing from EE and the item is NOT fit for purpose as you can’t use the internet properly so that means if you had 5 gb to use ok & can’t use the 5gb then your not getting what you pay for !!!!

Re: What’s the difference between cooling off period from instore & online

Chris_B — Sat, 03 Jun 2023 20:37:06 GMT

@Bionic69 That’s totally different. A cooling of period is because the device is not in front of you and by law because as it’s not in front of you when you purchase online or over the phone you’re entitled to a cooling off period where you can then return the device. A store purchase the device in front of you so you don’t get that entitlement. But If you don’t receive the quality of signal that you expect to receive at your home you can then return the device because of lack of signal. Providing that lack of signal is outdoors as no network will guarantee signal indoors. ( use Wi-Fi calling as that’s what it’s for )

The purchasing of data is not applicable to this this though. Data purchases are add ons because you require data. You already have an account/device and the ability to use data will depend on your location for that usage.

Re: What’s the difference between cooling off period from instore & online

XRaySpeX — Sat, 03 Jun 2023 20:35:47 GMT

@Bionic69 wrote:

You don’t get a cooling off period because EE can’t give a good signal ?????

That wouldn't be a cooling-off period for a "change-of-mind" but your legal consumer right for goods not being "fit for purpose".