topic Re: why has my account on pc no been updated since 2020 in Contracts & Billing

why has my account on pc no been updated since 2020

Scouser50 — Thu, 01 Jun 2023 14:30:34 GMT

Re: why has my account on pc no been updated since 2020

Scouser50 — Thu, 01 Jun 2023 14:41:07 GMT

Same here, account not been updated since 2020 (on pc) , and the app is not working, no contact because I'm not on twitter or such accounts.

Re: why has my account on pc no been updated since 2020

Katie_B — Thu, 01 Jun 2023 14:46:27 GMT

Hi @Scouser50.

Welcome to the community.

Have you tried contacting our customer care team by calling 150 from your EE handset?

By account not being updated do you mean no upgrade has taken place?

Katie

Re: why has my account on pc no been updated since 2020

Katie_B — Thu, 01 Jun 2023 14:51:40 GMT

Hi @Scouser50.

Welcome to the community.

By an update do you mean an upgrade?

Katie

Re: why has my account on pc no been updated since 2020

Chris_B — Thu, 01 Jun 2023 15:28:09 GMT

@Scouser50 Does it show correctly on the my EE app ? If it does are you logging in to the correct account on the PC. The app and your online account are the same and the app is just a link to your online account

Re: why has my account on pc no been updated since 2020

XRaySpeX — Thu, 01 Jun 2023 15:41:55 GMT

What a/c on your PC? Do you mean your MyEE a/c that is on EE's website?

Re: why has my account on pc no been updated since 2020

Scouser50 — Sat, 03 Jun 2023 11:37:34 GMT

Solved,I recently changed my email address, but forgot to change it on the
pc (app only) after a live chat conversation,they changed it to match the
app email, and everything is ok, apart from the app, loading slowly .Kind
regards Jimmy.