topic Re: Proof of usage in Contracts & Billing

Proof of usage

Halo5 — Thu, 01 Jun 2023 09:09:01 GMT

How can I get Proof of Usage documents with a SIM only contract

Re: Proof of usage

Katie_B — Thu, 01 Jun 2023 10:35:20 GMT

Hi @Halo5.

Do you require proof of usage for a device not purchased direct from EE?

Katie

Re: Proof of usage

Halo5 — Fri, 02 Jun 2023 07:27:59 GMT

Yes I do with my imei

Re: Proof of usage

Christopher_G — Fri, 02 Jun 2023 07:16:06 GMT

OK, thanks @Halo5

If you speak to our Mobile Care team, they'll be able to send you proof of purchase by email.

Chris

Re: Proof of usage

13Sidhu — Sun, 07 Jan 2024 10:19:27 GMT

How can I get proof usage and proof of barrier?

Re: Proof of usage

James_B — Sun, 07 Jan 2024 10:25:09 GMT

Hi @13Sidhu,

Welcome to the EE Community. 🙂
Our Customer Care Team will be happy to arrange for those documents to be sent to you if you get in touch.

James

Re: Proof of usage

Gourvjit — Wed, 31 Jan 2024 11:38:34 GMT

Hey

i need proof of using

last 13th 14th January dates the device was used with your SIM card, along with the IMEl number ?

Re: Proof of usage

James_B — Wed, 31 Jan 2024 11:48:22 GMT

Hi @Gourvjit,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to provide you with a proof of usage if you get in touch.

James

Re: Proof of usage

Gourvjit — Wed, 31 Jan 2024 11:50:34 GMT

The last dates of 15th the device was used with my SIM card, along

Re: Proof of usage

XRaySpeX — Wed, 31 Jan 2024 23:03:59 GMT

@Gourvjit : Its IMEI no. you can obtain be dialling *#06# into its keypad.

Re: Proof of usage

SudheerSammeta — Tue, 05 Mar 2024 16:45:19 GMT

Hi Halo5,

I required proof of usage and proof of Barring when i called called the customer care they were saying your device is linked to EE how it is possible i am using the SIM since last 8 months in iphone 14pro max mobile. Now i have lost my phone i need claim my phone please help me with.

Re: Proof of usage

Katie_B — Tue, 05 Mar 2024 16:54:14 GMT

Hello @SudheerSammeta.

Thanks for coming here.

Did you purchase your phone with EE?

Katie