topic Re: Leaving in Contracts & Billing

Leaving

CraigB5 — Wed, 31 May 2023 10:45:39 GMT

Goodbye EE.

As a customers of 14 years, at no point has the company tried to ensure I remain with EE or offered me a better deal, even after calling twice to see what deal I could get it is significantly cheaper to go elsewhere. This along with the ridiculous cost of upgrading compared to other networks are the reasons I am leaving. I am so disappointed at the way EE has handled my loyal custom. Loyalty does not pay.

Re: Leaving

Leanne_T — Wed, 31 May 2023 12:18:55 GMT

Hi @CraigB5

I am very sorry to hear you have decided to leave us after speaking to our mobile care team to see what offers were available to you.

If you do decide to stay, please call us on 150 and the team will certainly go through the available options for an upgrade.

All the best.

Leanne.

Re: Leaving

Chris_B — Wed, 31 May 2023 12:26:34 GMT

@CraigB5 Did you ask customer service about flexpay ? This is just like what other networks offer where you pay for the device separately from your tariff , but you pay for the device over a longer period of time. Or why upgrade if your current device is ok still ? Just take out a sim only contract for a year then then upgrade to a full device contract. There isn’t much in it between 2 year old devices anymore

Re: Leaving

CraigB5 — Wed, 31 May 2023 12:59:52 GMT

Hi Chris,

Yes I did ask about both and neither option is cheaper with EE. All I
wanted was to upgrade from the Pixel 5 to the Pixel 7 and continue on the
current contract I have (£36pm) but I was told the best deal I could get
was £48 per month on a phone that costs £549 from Google when the Pixel 5
when it came out was £599. I am now in the process of setting up with O2 on
a sim only for £12pm and buying the phone directly from Google as I will
receive £170 for exchange bringing the cost of the phone to £379. Had EE
honoured what I was previously on, despite it being more than what i will
be paying now I would have absolutely stayed however no attempt has been
made and the service I have received after 14 years of loyal custom is just
ignored.

Craig

Re: Leaving

Leanne_T — Wed, 31 May 2023 13:44:15 GMT

Thanks for coming back to us @CraigB5

If you would like to discuss this further and see if there is anything the team can offer, please call us again on 150.

Leanne.