topic My mobile bill in Contracts & Billing

My mobile bill

Andytammy37 — Wed, 31 May 2023 00:59:43 GMT

I have paid my mobile phone bill via card as I always do on the 24th. It’s still not showing as being paid on my EE account and on my bank account it’s showing as taken from my available balance after pending but it’s still pending. Why is this happening this month? There’s never usually a problem.

Re: My mobile bill

EssexBoyEE — Wed, 31 May 2023 01:52:31 GMT

Could be to do with the Bank Holiday Weekend, Ive noticed in the past some Long Weekends can cause issues with Banks and Pending and Cleared Payments / Amounts.

Re: My mobile bill

Leanne_T — Wed, 31 May 2023 06:30:41 GMT

Hi @Andytammy37

Thanks for coming here.

Please call us on 150 and the team will get the payment looked into for you.

Thanks 🙂

Leanne.