topic Extra charge in Contracts & Billing

Extra charge

Click — Tue, 30 May 2023 12:00:50 GMT

I had an extra charge on my account this month and the charge was exorbitant and I would like to block these numbers in future

it was an 0845 number and I thought I was speaking to Pearson customer service

I should not have to pay so much for 0845

mrs Gittelmon

Re: Extra charge

Chris_B — Tue, 30 May 2023 12:18:13 GMT

@Click As that’s a premium rate number you’ll be charged an access charge by EE and then a charge by the organisation that you’re calling. Unfortunately you’ll pay what ever that fee is to call that number just like everybody else.

Re: Extra charge

XRaySpeX — Tue, 30 May 2023 14:39:07 GMT

Stop looking up CS phone nos. on Google where you'll end up with 0845 nos. & instead look them up on the site of the organisation itself.