topic Re: Payment in Contracts & Billing

Payment

Lj82 — Tue, 30 May 2023 11:22:17 GMT

Good afternoon , I am late paying my bill due to being seriously ill in hospital I am home now but not being able to work meant I don’t get paid , so this month and last month I had no wages , I am back in work now and will have a full months pay end of June , I am wondering if there is anything that I can put in place to help for this month please ,

lorna

Re: Payment

Northerner — Tue, 30 May 2023 11:30:54 GMT

Hi @Lj82

You'll need to speak to EE CS on 150 about this issue.

Please also read this guide:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pay-my-bill

Thanks

Re: Payment

Christopher_G — Tue, 30 May 2023 11:51:12 GMT

Hi @Lj82

Welcome to the community. I'm sorry to hear that you've been unwell. If you speak to our Mobile Care team, as @Northerner suggested, hopefully they'll be able to help you.

Chris