topic How do I cancel my contract after going back to the US from UK? Can't call. in Contracts & Billing

How do I cancel my contract after going back to the US from UK? Can't call.

gswddsmn — Sat, 27 May 2023 14:40:25 GMT

Re: How do I cancel my contract after going back to the US from UK? Can't call.

Schockwave — Sat, 27 May 2023 15:40:58 GMT

Hello @gswddsmn ,

Welcome to the community,

Why did you not do this before going back to the US?

You have to give 30 days notice and you will have to ring them to cancel:

https://ee.co.uk/contact-ee/contacting-abroad/mobile

Re: How do I cancel my contract after going back to the US from UK? Can't call.

XRaySpeX — Sat, 27 May 2023 15:42:57 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: How do I cancel my contract after going back to the US from UK? Can't call.

gswddsmn — Sun, 28 May 2023 13:08:10 GMT

I didn’t cancel while in the UK because we needed the service to use
Citymapper to get to the airport to fly home. Plus we needed the EE sim
when we got to London as an emergency situation since the GiffGaff sim we
ordered originally did not function properly. So we purchased the EE in
panic mode, thinking we could just cancel after our 2 week holiday was
over. Who knew it would be so hard to cancel. Don’t other people just use a
sim for short periods of time when they travel?--
Garth S. West DDS - Retired

Re: How do I cancel my contract after going back to the US from UK? Can't call.

XRaySpeX — Sun, 28 May 2023 13:15:09 GMT

Yes, by just getting a PAYG SIM.