topic End if Contract Process in Contracts & Billing

End if Contract Process

ArbieW — Sat, 27 May 2023 13:58:14 GMT

I've been trying to find out exactly what I need to do when my contract ends, but I can't get anyone to answer a few straight questions, I just get upgrade sales pitches.

I am leaving EE when my contract ends on 8th August. My bill date is 7th of every month and my ddr goes out on 15th. The first question I have is will 15th July be my final payment date. I was also told that I need to pay £14.70 as I'm not renewing or upgrading. Is this a joke?

Re: End if Contract Process

XRaySpeX — Sat, 27 May 2023 14:05:42 GMT

@ArbieW : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: End if Contract Process

ArbieW — Sat, 27 May 2023 15:21:22 GMT

Thanks for the info xray. My intention was to contact EE 45 days before my contract is due to end, informing them that I will not be renewing after the end date. I was then going to request a PAC around 21 days before end date (as I believe they expire after 30 days) and give to my new provider. I still have no idea given what I have just said why they want to charge me nearly 15 quid to do that. I will still be using EE service up to the day the contract is due to end.

Re: End if Contract Process

XRaySpeX — Sat, 27 May 2023 15:30:55 GMT

You don't cancel a contract when you intend to port your no. away using a PAC. It's 1 or t'other. The use of a PAC auto cancels your EE contract.

Re: End if Contract Process

ArbieW — Sat, 27 May 2023 15:34:54 GMT

Gotcha, cheers.