https://community.ee.co.uk/t5/Contracts-Billing/Not-receiving-previous-phone/m-p/1254925#M72535 <P>Hi as part of new contract I’ve sent my previous phone. I’ve received a mg today that this will now be cancelled as EE have not received my phone. I have the post office receipt and confirmation it was received by EE last week. Why am I receiving these messages?&nbsp;</P> Mon, 22 May 2023 08:05:47 GMT Shivkav 2023-05-22T08:05:47Z https://community.ee.co.uk/t5/Contracts-Billing/Not-receiving-previous-phone/m-p/1254925#M72535 <P>Hi as part of new contract I’ve sent my previous phone. I’ve received a mg today that this will now be cancelled as EE have not received my phone. I have the post office receipt and confirmation it was received by EE last week. Why am I receiving these messages?&nbsp;</P> Mon, 22 May 2023 08:05:47 GMT https://community.ee.co.uk/t5/Contracts-Billing/Not-receiving-previous-phone/m-p/1254925#M72535 Shivkav 2023-05-22T08:05:47Z https://community.ee.co.uk/t5/Contracts-Billing/Not-receiving-previous-phone/m-p/1254950#M72541 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3640382">@Shivkav</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>This is not customer service, but a public forum, so no access to accounts here. You will have to ring customer service and speak to them, as they can take a look for you.</P> Mon, 22 May 2023 10:43:50 GMT https://community.ee.co.uk/t5/Contracts-Billing/Not-receiving-previous-phone/m-p/1254950#M72541 Schockwave 2023-05-22T10:43:50Z