topic Re: Tryinf to trade in in Contracts & Billing

Tryinf to trade in

KellyMarie861 — Sun, 21 May 2023 06:57:20 GMT

Hello. I want to upgrade but it says I already have an offer applied to my account when I don't! I wanted to trade in my old phone and get £18 a month off

Re: Tryinf to trade in

Leanne_T — Sun, 21 May 2023 07:44:25 GMT

Hi @KellyMarie861

Thanks for coming here.

Is the plan already discounted?

Do you have any discounts showing if you add the phone and plan to the basket?

Leanne.

Re: Tryinf to trade in

KellyMarie861 — Sun, 21 May 2023 08:51:45 GMT

Hi Leanne.

It doesn't show any discount I only have a sim only contract! I wanted to upgrade and get a new phone and trade this one in.

Thanks

Kelly

Re: Tryinf to trade in

Leanne_T — Sun, 21 May 2023 08:54:45 GMT

Hi @KellyMarie861

I would suggest giving us a call on 150 and the team will help you get this looked into and the order placed 🙂

Leanne.