topic Re: Cannot set up Direct Debit in Contracts & Billing

Cannot set up Direct Debit

guushulsker — Tue, 16 May 2023 17:59:34 GMT

I am trying to set up Direct Debit but my account online keeps saying "You'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit."

I have paid my outstanding balance but it is still not letting me set up a Direct Debit. So it seems that I am stuck.

Unfortunately I cannot call customer service because I am now located in the US.

Can anybody help?

Re: Cannot set up Direct Debit

Chris_B — Tue, 16 May 2023 18:18:16 GMT

@guushulsker If you have just paid this you’ll need to allow up to 24 hours for everything to update.

Re: Cannot set up Direct Debit

guushulsker — Thu, 18 May 2023 17:28:03 GMT

Thanks, I tried and you are right. It seems it only accepts UK payments (not US) because it is asking for a sort code. Is there any way to set up direct debit with a US card? (I have been able to make a one off payment with a US card.)

Re: Cannot set up Direct Debit

James_B — Thu, 18 May 2023 17:45:09 GMT

Hi @guushulsker,

Sorry, you can only setup a direct debit from a UK bank account.

James

Re: Cannot set up Direct Debit

guushulsker — Thu, 18 May 2023 17:49:52 GMT

Thanks James, much appreciated.

Re: Cannot set up Direct Debit

James_B — Thu, 18 May 2023 17:51:58 GMT

No problem @guushulsker

James