topic Re: How do I change my credit card details in Contracts & Billing

How do I change my credit card details

jazzjab — Wed, 18 Jan 2023 13:22:42 GMT

Re: How do I change my credit card details

Christopher_G — Wed, 18 Jan 2023 15:33:34 GMT

Hi @jazzjab

Welcome to the community.

You can change your payment information in your My EE account in the Bills and Payments section.

Chris

Re: How do I change my credit card details

Romper333 — Thu, 18 May 2023 10:18:10 GMT

Hi Chris, that allows you to change your DD linked to a bank, how about Credit Card details for monthly recurring payments?

Re: How do I change my credit card details

James_B — Thu, 18 May 2023 10:39:24 GMT

Hi @Romper333,

Welcome to the EE Community. 🙂

Sorry, we no longer offer continuous credit card payments as a payment option for pay monthly accounts.

James

Re: How do I change my credit card details

WIRECHICK — Mon, 09 Dec 2024 18:45:02 GMT

I have tried this and it says I must pay outstanding amount But my account is clear ?

Re: How do I change my credit card details

Peter_W — Tue, 10 Dec 2024 08:53:54 GMT

Good morning @WIRECHICK, thanks for reaching out to us here on the Community 😊

Is it a mobile or broadband bill that you're looking to pay here, and which option is it you're selecting within the bills and payments section?

As @James_B previously mentioned, we don't offer recurring card payments as an option now, so was it your direct debit you were looking to update?
Peter

Re: How do I change my credit card details

WIRECHICK — Tue, 10 Dec 2024 12:36:24 GMT

its a mobile

Re: How do I change my credit card details

Peter_W — Tue, 10 Dec 2024 13:41:15 GMT

Thanks @WIRECHICK, like I mentioned it's possible to update your bank account details for direct debits, but we no longer do recurring card payments.

You should be able to pay with any card if you're making a one-off payment, but direct debits are usually the best method to ensure your bills are always paid on time.

Peter