topic Re: Re: Everything on bill is 9.3% higher in Contracts & Billing

Re: Everything on bill is 9.3% higher

JenniferParker1 — Mon, 15 May 2023 13:27:50 GMT

Hi tgere...wellI'm trying...& failing...to find out my bill has suddenly gone from prox £48.00 per m8nth to £65.00?!

That's big increase...why?

Can anyone help please?

Re: Re: Everything on bill is 9.3% higher

James_B — Mon, 15 May 2023 14:22:52 GMT

Hi @JenniferParker1,

Welcome to the EE Community. 🙂

Have you checked your bill breakdown in My EE?

Is it your monthly price plan cost or total bill that has gone up? If it's the total bill, are their any additional charges showing for services that aren't included in your monthly allowances?

James

Re: Re: Everything on bill is 9.3% higher

JenniferParker1 — Mon, 15 May 2023 16:01:59 GMT

Hi James,
No it was just my monthly Direct Debit amount.
It seem to be a very big increase & I'm not sure why?
Tganks
Jenny Parker

Re: Re: Everything on bill is 9.3% higher

James_B — Mon, 15 May 2023 16:29:17 GMT

Hi @JenniferParker1,

I'd recommend viewing your bill in My EE, where you'll be able to see a breakdown of the charges.

Please see How can I see my monthly bill from EE? for more details.

James