topic Re: Payment of mobile phone finishes soon in Contracts & Billing

Payment of mobile phone finishes soon

Miss81 — Mon, 15 May 2023 10:59:25 GMT

Hi, I opted to pay for my mobile phone in my phone bill over 24 months. That ends tomorrow & should come off my bill. I don't want an upgrade. Do i let you know or does that charge automatically come off? Thanks

Re: Payment of mobile phone finishes soon

XRaySpeX — Mon, 15 May 2023 11:02:06 GMT

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider.

Re: Payment of mobile phone finishes soon

Miss81 — Mon, 15 May 2023 11:07:02 GMT

Hi, thanks for the reply.

My bill should be £18 per month on contract but as i opted to pay for my phone at £23 over the 24 months its £41 per month. The 24 months of the extra £23 is up tomorrow. My monthly bill should go back to £18?

Re: Payment of mobile phone finishes soon

XRaySpeX — Mon, 15 May 2023 11:09:26 GMT

Do you have separate contracts for the phone & for the airtime plan?

Re: Payment of mobile phone finishes soon

Miss81 — Mon, 15 May 2023 11:11:49 GMT

I think so.

I offered to pay there & then for the phone but they said it was better to pay for it over the 24 months.

Re: Payment of mobile phone finishes soon

James_B — Mon, 15 May 2023 12:57:19 GMT

Hi @Miss81,

Welcome to the EE Community. 🙂

If you took out a device finance plan then your payments will stop automatically.

Our Customer Care Team will be happy to check the plan you purchased if you get in touch.

James