Charged for a plan I don’t have

Smalltowncasual — Wed, 10 May 2023 01:44:04 GMT

So I had a PAYG sim then realised it’s restricted to 4G so I bought a £31 a month sim plan… I then got a call off EE saying they can do me the same plan but unlimited everything at 30% off so £21 a month and keep the original PAYG number. So I agreed and asked what about the sim I ordered that’s £31 a month (250GB data) they said just throw it away it’ll be cancelled

I have been charged for the unlimited everything at 30% off so £21 for the number I kept, then been charged £21 (30% off the original £31) for the number of the sim EE sent out which I was told to throw away and then I’ve been charged £31 for the sim EE told me to throw away?!!!!

So as of now I have been charged £52 for a number I don’t have which EE told me to throw away and want to charge me to cancel the contract which I have never had

Re: Charged for a plan I don’t have

James_B — Wed, 10 May 2023 08:45:14 GMT

Hi @Smalltowncasual,

Welcome to the EE Community. 🙂

I'm sorry to hear you've been charged for the cancelled plan.

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

They'll be happy to help.

James

topic Charged for a plan I don’t have in Contracts & Billing

Charged for a plan I don’t have

Re: Charged for a plan I don’t have