topic Re: Bill payment in Contracts & Billing

Bill payment

Mellanie — Sun, 07 May 2023 13:41:08 GMT

I noticed for this month my bill cost £84 and I do not normally pay this amount. I am abroad and I do not make any calls and my phone is not on roaming. I notice it’s set to remove 84 pounds again this month I need to know why is the rate so high

Re: Bill payment

Gareth43 — Sun, 07 May 2023 14:16:56 GMT

Hey there you would need to ring CS as they the only ones with account access to look at why. Thankyou

Re: Bill payment

Christopher_G — Sun, 07 May 2023 14:36:46 GMT

Hi @Mellanie

I would definitely recommend following @Gareth43's advice and speak to our Mobile Care team. They'll be able to look into this for you.

Chris

Re: Bill payment

bristolian — Sun, 07 May 2023 15:19:56 GMT

You can also view your bill via your myEE online account. All charges are set out on the bill - this may avoid the need to call.