topic Re: 09015 numbers in Contracts & Billing

09015 numbers

Shez304050 — Mon, 07 Nov 2022 19:26:53 GMT

I've recently changed to a similar only contract and have noticed on my recent bill that I've been charged nearly 6 quid for a 3 second call to an 09015 number which I never called. How do I raise this issue with ee and has anyone else had this?

Re: 09015 numbers

XRaySpeX — Mon, 07 Nov 2022 19:36:22 GMT

@Shez304050 : That's a Premium Rate no. You'll need to dispute this with CS.

Re: 09015 numbers

Debbie96 — Sun, 25 Dec 2022 22:53:45 GMT

Hi Shez,

I’ve just noticed this number put on my next bill too! Have gone through all my calls made and no such number. Have you managed to sort out this problem? Any advice would be welcome

debbiie

Re: 09015 numbers

XRaySpeX — Sun, 25 Dec 2022 22:55:06 GMT

@Debbie96 : Same advice as to OP.

Re: 09015 numbers

Leanne_T — Mon, 26 Dec 2022 08:10:44 GMT

Hi @Debbie96

Please give us a call on 150 and the team will get this looked into for you.

Leanne.

Re: 09015 numbers

Emmaholcroft — Fri, 05 May 2023 17:25:48 GMT

Same happened to me, just phone EE up , I've never used this number before either, but I was charged twice

Re: 09015 numbers

bristolian — Fri, 05 May 2023 17:33:28 GMT

The same advice applies as per previous replies - any disputed calls should be raised with CS on 150 from your mobile.

Re: 09015 numbers

Afrodataexpolit — Sun, 08 Oct 2023 09:27:14 GMT

Having problems now with the same number now 23 Aug 2023 .

So nothing has been done!!, please let me know your outcome.

Re: 09015 numbers

Leanne_T — Sun, 08 Oct 2023 10:48:37 GMT

Hi @Afrodataexpolit

Does the call show in your call history in your phones calling app?

Leanne.