Bill still charged even though cancelled?

KatieAdamson — Thu, 04 May 2023 20:09:05 GMT

Hi, please can someone tell me why I've been charged a full month upfront when I cancelled my contract on the 27th April 2023. And switched to my new contract on the 3rd May 2023?

Re: Bill still charged even though cancelled?

Leanne_T — Fri, 05 May 2023 07:00:26 GMT

Hi @KatieAdamson

Thanks for coming here.

You will receive the final bill about a week after your plan finishes or after you've received confirmation that you've left the EE network.

Please see our What happens to my phone bills if I leave EE?, Help page for more details.

Leanne.

topic Bill still charged even though cancelled? in Contracts & Billing

Bill still charged even though cancelled?

Re: Bill still charged even though cancelled?