topic EE billing on Google play in Contracts & Billing

EE billing on Google play

JenniB81 — Thu, 04 May 2023 15:14:58 GMT

Hiya 🙂

I have been trying to purchase something on the play store via EE billing and it just keeps saying I have reached my limit and to contact 150. I payed my bill over a week ago (clearing all previous charges I'd racked up using EE billing on Google play, which was quite high originally). Since then I've spent a little over £40 using EE billing but now can't spend any more & I don't know why. My bill is showing as paid, CS say there's nothing wrong and I've no spend cap in place... also the amounts I'm trying to spend are quite small (it's rare for me to buy a pack costing more than £6!). Does anyone have any ideas? I know its not a "right" as such to use this service, but previously I've been able to spend a LOT more in a billing cycle and can't see any reason it's suddenly changed of its own accord!

Thanks all 🙂 Jen

Re: EE billing on Google play

Katie_B — Thu, 04 May 2023 17:12:52 GMT

Hello @JenniB81.

Welcome to the community.

Are you aware if its the one purchase you are having issues with or is it anything you try to buy?

Katie

Re: EE billing on Google play

JenniB81 — Thu, 04 May 2023 17:39:57 GMT

@Katie_B wrote:
Hello @JenniB81.
Welcome to the community.
Are you aware if its the one purchase you are having issues with or is it anything you try to buy?
Katie

Re: EE billing on Google play

JenniB81 — Thu, 04 May 2023 17:41:40 GMT

Hi Katie 🙂

+thank you! it's any purchase I try to make, and I've tried on a couple of different games to see if it was a glitch with just one, but I get the same message.

any advice would be welcome! 🙂 thx Jen

Re: EE billing on Google play

Katie_B — Thu, 04 May 2023 18:23:17 GMT

That's strange @JenniB81, especially since you have been able to make purchases over £40 in the past.

I have sent you a private message to gather more details.

Speak soon,

Katie