topic Re: Possible Scam in Contracts & Billing

Possible Scam

Jokinoby64 — Tue, 02 May 2023 07:47:56 GMT

Hi. I have had two messages about my spend cap. One at 3am this morning, and one at 8am, both saying different things about my spend cap. Last one said my cap of 30.00 has been removed, but I only have a cap of 10.00. is it scam texts?

Re: Possible Scam

Chris_B — Tue, 02 May 2023 09:19:46 GMT

@Jokinoby64 You need to call customer services about this so they can check your account. Also I would recommend that you change your EE account login password.

Re: Possible Scam

Jokinoby64 — Tue, 02 May 2023 14:37:47 GMT

I went in to my account and nothing has changed? My spend cap is as I set it.

Re: Possible Scam

Katie_B — Tue, 02 May 2023 15:02:49 GMT

Hi @Jokinoby64.

Do you have the number which the text came from?

Katie

Re: Possible Scam

Jokinoby64 — Tue, 02 May 2023 18:20:14 GMT

It came from 150. I hear scammers can make it look like it's from any number?

Re: Possible Scam

bristolian — Tue, 02 May 2023 18:45:19 GMT

I can't imagine what a scammer would have to gain from a message about your spend cap.

Scammers would want you to enter some personal details and/or call a premium-rate number - neither of which applies here.

Re: Possible Scam

Jokinoby64 — Tue, 02 May 2023 19:22:07 GMT

There were links to follow, which I haven't clicked on obviously. Maybe I'm being over cautious, but 2nd text contradicted the first one. Just weird, and I've never had one at 3am before. Maybe the EE text bot has gone crazy?!

Re: Possible Scam

bristolian — Tue, 02 May 2023 20:28:16 GMT

Can you post the exact text of the messages you received, verbatim?