topic Re: Monthly payment in Contracts & Billing

Monthly payment

Frangipani — Tue, 02 May 2023 11:46:34 GMT

Hi,

I want to stop paying monthly for data. Can I still make outgoing calls?

Re: Monthly payment

Profile closed — Tue, 02 May 2023 11:53:58 GMT

Hope you're well?

You can't stop paying for Data in you're Tariff. If you did decide to stop paying your monthly bill then your account will be suspended and won't be able to make calls, send texts and data.

If you buy Bolt Ons for Data these can be Cancelled.

Re: Monthly payment

Frangipani — Tue, 02 May 2023 12:19:28 GMT

Thanks. What's bolt ons?

Re: Monthly payment

Profile closed — Tue, 02 May 2023 12:22:21 GMT

Hello

Following link below will explain

What are Pay Monthly Add Ons

Re: Monthly payment

Chris_B — Tue, 02 May 2023 12:28:04 GMT

@Frangipani If you’re a contract customer you have an allowance that your tariff gives you. You can not remove part of that allowance even if you don’t want to use part of that allowance as that tariff is preset for what you get Your contract amount is for the contract term including any yearly price increase.

If your thinking is to lower your monthly bill this isn’t possible as you agreed to pay the contract over the contract term at that price point including any yearly price increase.

Re: Monthly payment

Frangipani — Tue, 02 May 2023 12:38:08 GMT

@Chris _ B Thank you.

Re: Monthly payment

Frangipani — Tue, 02 May 2023 12:38:42 GMT

@Profile closed Thank you, I'll check it out.

Re: Monthly payment

XRaySpeX — Tue, 02 May 2023 13:35:52 GMT

Are you on contract or PAYG? If you are on PAYG you could stop your pack & just buy a 30-day mins. add-on. On contract your data is part of your monthly plan & cannot be split off.