https://community.ee.co.uk/t5/Contracts-Billing/Disgusting-customer-service/m-p/1249520#M71640 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1039980">@Bud1658</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear there was a problem with your account. When did you last speak to our Mobile Care team about this? It's possible the bank holiday has delayed the refund slightly.</P> <P>Chris</P> Tue, 02 May 2023 09:41:02 GMT Christopher_G 2023-05-02T09:41:02Z https://community.ee.co.uk/t5/Contracts-Billing/Disgusting-customer-service/m-p/1249471#M71637 <P>Been waiting since the 19th April for ee to refund me £160 they stole from my bank account apparently it was a computer glitch got told be so many ee advisors that fund will be in my bank Friday nothing then get told it will be in by Tuesday 2nd may still nothing &nbsp;getting lied to is a disgrace from ee</P> Tue, 02 May 2023 07:21:47 GMT https://community.ee.co.uk/t5/Contracts-Billing/Disgusting-customer-service/m-p/1249471#M71637 Bud1658 2023-05-02T07:21:47Z https://community.ee.co.uk/t5/Contracts-Billing/Disgusting-customer-service/m-p/1249520#M71640 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1039980">@Bud1658</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear there was a problem with your account. When did you last speak to our Mobile Care team about this? It's possible the bank holiday has delayed the refund slightly.</P> <P>Chris</P> Tue, 02 May 2023 09:41:02 GMT https://community.ee.co.uk/t5/Contracts-Billing/Disgusting-customer-service/m-p/1249520#M71640 Christopher_G 2023-05-02T09:41:02Z