https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1249321#M71608 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3596290">@Andy94Workman</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Have you tried speaking to customer service, they should be able to advise? I always find them very helpful, they can look into your account and once you know what device you want, also offer you the best deal you can get.</P> Mon, 01 May 2023 11:42:03 GMT Schockwave 2023-05-01T11:42:03Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1249233#M71596 <P>Hi <span class="lia-unicode-emoji" title=":waving_hand:">👋</span> &nbsp;I was hoping somone could help. I’m on a sim only contract that I started after a call from you guys. I was told when I started it that I would be able to upgrade to a device after a few months. It’s well gone that time now and it’s just telling me that I’m not upgrade eligible. I’m hoping we can get this resolved, as I probably would have just stayed on pay as you go if I had known&nbsp;</P> Sun, 30 Apr 2023 21:25:16 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1249233#M71596 Andy94Workman 2023-04-30T21:25:16Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1249321#M71608 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3596290">@Andy94Workman</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Have you tried speaking to customer service, they should be able to advise? I always find them very helpful, they can look into your account and once you know what device you want, also offer you the best deal you can get.</P> Mon, 01 May 2023 11:42:03 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1249321#M71608 Schockwave 2023-05-01T11:42:03Z