topic Re: Bill in Contracts & Billing

Bill

Megankelvin — Thu, 27 Apr 2023 23:45:07 GMT

Hi there I would like to know why my phone bill has went up to £80+ this is ridiculous I started at paying £54 am sure it was a month and it went up to £64 in a year and I was ok paying it but in the space of a month going up to £80+ is a joke worst case scenario I will cancel my contract and I will be expecting lost of my money back because that’s a joke. Claiming that I have went out of my contract when it’s unlimited hours data and minute and I haven’t went out the country or anything. I want this sorted now!

Re: Bill

Katie_B — Fri, 28 Apr 2023 06:47:08 GMT

Good morning @Megankelvin.

Welcome to the community.

Have you been able to view a breakdown of your bill online?

Are you aware of how you may have went outside your contract? for example premium rate calls or picture messaging?

Speak soon,

Katie

Re: Bill

Megankelvin — Sat, 29 Apr 2023 19:57:17 GMT

Hi has there been anything done with my payment yet ?? I would like it fixed because there’s no way am paying £87 for a original £54 payment plan.

Re: Bill

XRaySpeX — Sat, 29 Apr 2023 20:01:38 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Bill

Megankelvin — Sat, 29 Apr 2023 20:02:12 GMT

Yh I have looked at the brake down of my bill and there’s no way my bill should be coming up to £87 I just want my money back or the last year back and my contract ended I’ll give back the phone I don’t care I just want it all gone because that is a ripoff.

Re: Bill

James_B — Sun, 30 Apr 2023 07:00:18 GMT

What were the extra charges listed as on your bill @Megankelvin?

James

Re: Bill

Megankelvin — Sun, 30 Apr 2023 10:47:02 GMT

Apparently I’ve used service out of my plan how do I go over an unlimited amount. I just want my money back and my contract ended what’s so hard for that to happen.

Re: Bill

James_B — Sun, 30 Apr 2023 10:57:52 GMT

Hi @Megankelvin,

Are the charges for calls, texts or add-ons?

If calls/texts, are they to premium or overseas numbers?

James

Re: Bill

Megankelvin — Sun, 30 Apr 2023 11:06:27 GMT

I have not went over seas but I’ve look and am getting charged for payment I have paid on app’s SERIOUS I’ve paid for them and now am getting charged again just end my contract and give me my money back even if it’s from the pass year I don’t want to be with EE now I got warned that I would regret it and I do just end it and give me my money am not making a payment for something twice that’s just messed up. The world is going through stuff with money and youz have the cheek to be making play twice with app payments that have nothing to do your EE.

Re: Bill

Megankelvin — Sun, 30 Apr 2023 11:08:20 GMT

And it’s now went from 9%VAT to 20% where was my email about this ??? I got it when it went up to 9%

Re: Bill

Megankelvin — Sun, 30 Apr 2023 11:09:50 GMT

Just give me my money and cancel my contract I’ll give you the phone back.

Re: Bill

Chris_B — Sun, 30 Apr 2023 11:33:27 GMT

@Megankelvin Vat has been at 20% for a long time now in fact I don’t remember a time when it wasn’t Not sure where you got 9% from.

I’ve just had to Google this out of curiosity and it changed to 20% from 17.4% in January 2011. So again where are you getting 9% from.

If you’ve got out of allowance charges then your obligated to pay it as per your contract T&Cs

your contract allowance doesn’t cover chargeable calls/texts or any purchases you make via your phone bill. If you have called abroad ( not a uk number) at any time there is a charge. If you call a premium rate number there is a charge. I recommend you actually look at what you’ve been charged for on your bill.

To terminate your contract you’ll have to pay off that contract to the minimum term date and any other charges you have incurred. Giving the device back doesn’t come in to it. To do this you’ll have to call customer services and give 30 days notice of termination. You’ll then been billed the remaining term of your contract that you’re obligated to pay.

Re: Bill

Megankelvin — Sun, 30 Apr 2023 11:30:17 GMT

I have not been abroad in like 2018 or something maybe longer and I have looked at my bill and it’s showing payment from things I’ve purchased from apps am not stupid so for the last time just end my contract and give me my money back even if it’s just the pass year I don’t see why you cant just do that.

Re: Bill

James_B — Sun, 30 Apr 2023 12:18:54 GMT

Hi @Megankelvin,

If you have duplicate charges on your bill, please get in touch with Customer Care so a member of the team can help.

Thanks

James

Re: Bill

Megankelvin — Sun, 30 Apr 2023 12:29:35 GMT

So talking to whoever was just a was a waste of time and you can’t do anything.

Re: Bill

James_B — Sun, 30 Apr 2023 13:50:21 GMT

Hi @Megankelvin,

What were you advised when you called?

Were the extra charges on your bill genuine?

James

Re: Bill

Megankelvin — Sun, 30 Apr 2023 14:26:14 GMT

I’ve not called am not using any my minutes or date because I don’t want to pay for it. It can’t be that hard for it to be cancelled and get my money back.

Re: Bill

James_B — Sun, 30 Apr 2023 14:47:54 GMT

Hi @Megankelvin,

There is no charge to call Customer Care and you can also chat with the team online. They will be able to access your account and take a look at your bill for you.

Hope this helps.

James

Re: Bill

bristolian — Sun, 30 Apr 2023 14:59:39 GMT

@Megankelvin wrote:

It can’t be that hard for it to be cancelled and get my money back.

You have agreed to a minimum contractual term and your pricing is based on that. Cancelling within your minimum term will incur early disconnection fees.

It would help to be clear on what your additional charges are for, understanding the cause of the charges would help avoid bill shock in the future.

Re: Bill

Megankelvin — Mon, 01 May 2023 01:13:14 GMT

Ok so it says “third party charges, credits, refunds and rewards.” And under that it says AppStore then it’s showing all the payments from apps for example coin master. There is 6 payments I made on apps and that is what’s added the extra money that is what it says and that is what I see so why am I having to pay more money for it when I never been before. Please explain that.