topic early upgrade in Contracts & Billing

early upgrade

onyaface — Wed, 26 Apr 2023 17:43:18 GMT

wanted to upgrade my phone early but seem ya cannot do it online now . just seem to get a option to trade my old phone . i dont want to do that . but paying some upfront to get one early used to be fine wich is what i wanted to do. has that option been removed . and we have a very small selection of phones to choose from on the ee site unless ya want 15 versions of th same apple phone , but i like android and not alot to choose from unlike other phone networks

Re: early upgrade

Chris_B — Wed, 26 Apr 2023 19:07:38 GMT

@onyaface yes you can upgrade early online and yes you can keep your current device. Your EE account will show you what you’ll need to pay to upgrade early, you’ll also have to have a more expensive tariff then your currently have. If you want a cheaper tariff you’ll have to call customer services so you can be told the fee to pay off your current tariff. The early upgrade fee is different ( cheaper) to what it’ll cost to pay off your tariff. You don’t have to trade in a device.

Re: early upgrade

Mihailradev2001 — Tue, 02 Jan 2024 19:51:44 GMT

Hi I’m trying to upgrade early online but the page doesn’t work

Re: early upgrade

Mihailradev2001 — Tue, 02 Jan 2024 19:53:16 GMT

I’m trying to upgrade early but it doesn’t let me do it I want to pay the fee as well but doesn’t let me do it the page doesn’t work

Re: early upgrade

Leanne_T — Wed, 03 Jan 2024 08:02:02 GMT

Hi @Mihailradev2001

Thanks for coming here.

Can you try using another browser, does the same happen?

Do you get an error message?

Leanne 🙂