topic Re: Lost a job and now struggle with my bills in Contracts & Billing

Lost a job and now struggle with my bills

Rodney8 — Wed, 26 Apr 2023 06:02:21 GMT

Some time before I lost my job I purchased data sim which I dont need now as Im not in work and it only drags me down as I already struggle a lot with my money. Can this be canceled? The contract started few months ago.

Many thanks for help

Re: Lost a job and now struggle with my bills

XRaySpeX — Wed, 26 Apr 2023 06:21:20 GMT

If you're having difficulty paying your bill you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

Re: Lost a job and now struggle with my bills

Katie_B — Wed, 26 Apr 2023 07:06:15 GMT

Good morning @Rodney8.

Welcome to the community.

Please follow the advice provided by @XRaySpeX and get in touch with our customer care team.

The team will do all they can to help.

Katie 🙂

Re: Lost a job and now struggle with my bills

Rodney8 — Wed, 26 Apr 2023 07:12:34 GMT

Right, so I spoke to ee and they said I would have to fail to pay my DD and then speak to collections team. Is this the best way of sorting it?