Overdue Payment and Refund

Mansur4 — Tue, 25 Apr 2023 18:18:01 GMT

Hello. I had a Pay Monthly and Sim Plan signed for, but I opted for cancellation within 2-3 days part of the cooling off period. My return has already been processed and account closed. However, it says I have an overdue payment of £55 which to me it doesn’t make sense as I’ve barely used the line for 2 days. I’m also warned by EE that if I don’t pay this, my credit score will be affected. How can I pay this as EE bills in advance for the month and I’ve barely used the line for 2 days. Whatever is charged for 2 days makes sense to me but definitely it can’t be £55. In fact, I’m yet to be refunded the £50 which was taken off me as Upfront Cost when removing contact. So, how do I go about it with this? Since account is closed, I don’t have access to Live Chat.

Re: Overdue Payment and Refund

Chris_B — Tue, 25 Apr 2023 20:53:24 GMT

@Mansur4 You call EE customer service from a different phone 0800 9566000

topic Re: Overdue Payment and Refund in Contracts & Billing

Overdue Payment and Refund

Re: Overdue Payment and Refund